Refund and cancellation policy
Last updated: 4 November 2026
BizStaff is a service of GABMAN INVESTMENTS LTD (גבמן השקעות בע״מ), Company No. 513969626, 10 Herzl St, Tel Aviv-Yafo 6688318, Israel. Email: contact@bizstaff.ai.
Try before you buy
You can build a demo agent from your business's website and talk to it for free, before you pay anything.
Monthly subscription
- You can cancel at any time by writing to contact@bizstaff.ai.
- Cancellation takes effect at the end of the month you already paid for. You will not be charged another monthly fee; extra call minutes already used, if any, are billed one last time.
- We do not refund a month that has already started, except as our data processing agreement provides if you object to a new sub-processor, or if we cancel your subscription.
Setup fee (one time)
- If you cancel before your agent goes live, you get the setup fee back in full. Your agent is live once it is set up and can answer your customers on at least one of the channels: your website chat, WhatsApp or the phone number (calls or SMS).
- Once your agent is live, the setup fee is not refundable.
Additional call minutes
Minutes beyond those included in your plan ($0.25 per minute) are billed for use that already took place and are not refundable.
Billing mistakes
If you were charged twice or charged by mistake, we refund the amount in full.
How refunds are paid
Write to contact@bizstaff.ai with your business's name and the date and amount of the payment (please do not send card numbers). Approved refunds are returned to the original payment method within 14 business days. Your bank or card company may take a few more days to show it.
Your rights under the law
BizStaff is sold to businesses. If the law gives you further rights to cancel or to a refund, for example under Israel's Consumer Protection Law, 5741-1981, or the law of your US state, this policy does not limit them.