Is the black coat still in stock in a medium?
The team checks exact stock. I’ve asked them, and they’ll reply right here.
- Passed it to the team
An AI agent for shipping, returns and sizes, 24/7
“How long is shipping?”, “Can I exchange the size?”. Your agent answers from your shipping and return policy, shows photos from the product page, and passes stock and order questions to your team.
Free, no commitment. In English, Spanish and any language your customers speak.
The questions that queue up for customer service
The same five questions every day
Shipping, returns, exchanges, sizes, store hours. Every answer is already on your website, and your agent answers them itself.
Carts abandoned over one question
A shopper who can’t find the shipping time closes the tab. An instant answer in the chat brings them back to checkout.
“Where’s my order?”
Your agent doesn’t guess: it asks for the order number and name and passes them to the team, so you get a request with everything you need.
What shoppers ask, and how your agent answers
Sample conversations from a boutique, a sneaker shop, a furniture store, a hardware store, a florist and online stores.
Can I return shoes without a receipt?
Returns are accepted within 30 days with a receipt or an order number. Without either, I’ll pass the question to the store manager.
- Passed it to the team
- Answered from the business’s own info
Can I see the oak chair in other finishes?
Here it is in three finishes, from the product page.
NaturalWalnutBlack- Showed photos from the business’s website
How long does shipping to California take?
Our shipping policy says 3 to 5 business days to California, and shipping is free on orders over $50.
- Answered from the business’s own info
Mi pedido no ha llegado después de una semana
Disculpe la espera. ¿Me da el número de pedido y el nombre que aparece en el pedido? Le pido al equipo que lo revise y le responda aquí.
- Passed it to the team
Call length 00:31
Are you open on Thanksgiving?
We’re closed on Thanksgiving Day, and open from 6 a.m. to 10 p.m. on Black Friday.
- Answered from the business’s own info
- Answered the business’s local number
Do you deliver the same day?
Let me check with the team, and I’ll come back to you.
TeamYes, if ordered by noon, within the city
Yes! Same-day delivery within the city for orders placed by noon.
- Asked the team and learned the answer
- Passed it to the team
Works with the store you already have
Your agent learns your products, your shipping and return policy and your store hours from your website, and links straight to product pages. It can’t see your inventory or order status.
- Shopifyproduct pages and buy links
- WooCommerceone-click WordPress plugin
- Square Onlineproduct pages and pickup orders
- Wixone line of code adds the chat
- Squarespaceone line of code adds the chat
- BigCommerceproduct pages and buy links
A question about stock or a specific order? It asks for the order number and name, and passes them to your team.
What your agent never does at a store
Say an item is in stock
Nor promise a current price, a discount or a delivery date, unless your website says so.
Handle a specific order alone
Order status, a return or a payment problem: it asks for the order number and name, and passes them to your team.
Take card details
Payment happens only at your website’s checkout. If a customer sends a card number, it asks them not to.
Pretend to be human
It says it’s an AI assistant at the start of every conversation, and on the phone that the call is recorded.
Shoppers ask before they buy, and after
Website chat
Chat on your website, next to the Buy button: shipping, returns and sizes.
WhatsApp
Customers who use WhatsApp ask about orders there, and get an answer or a handoff to your team.
Phone
Answers your store’s local number about hours, address and parking.
Texts
Texts from your local number: the product page or return policy link.
Priced by the size of your team
Every channel in every plan, with a local number in your area code. Pick by the number of people on your team.
100+ employees or several locations
Custom quote
For chains and larger businesses: priced by how much you use it.
Ask for a quotePrices in US dollars, before tax. Call minutes beyond your plan: $0.25 a minute. Chat and texts don’t count toward minutes. If Meta charges for WhatsApp messages the business starts, that cost is passed on as is. Cancel any month.
Questions
Can it see my inventory?
No. It answers from your website, so it never says “in stock”. A stock question goes to your team, and your answer goes to the customer.
Does it know where a customer’s order is?
No. It asks for the order number and name and passes them to your team, so you get a complete request instead of “where’s my package?” with no details.
How do I add it to Shopify or WooCommerce?
Paste one line into your site, or click once in the WordPress plugin. It takes about a minute.
Can it show products?
Yes. It shows photos from the product pages on your website and sends a direct link to the page.
I also have a brick-and-mortar store. Does it help?
Yes. It answers about store hours, locations, parking and accessibility, and picks up the store’s phone when everyone on the floor is busy.
A shopper is hesitating at checkout right now. Who answers?
Type your store’s website and see how your agent answers customers.
Free. No sign-up, no card.